Privacy
Policy

Overview

Oak & Pixel Studio ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.oakandpixel.co.za, engage with our services, or communicate with us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. If you have any questions, we're always reachable at info@oakandpixel.co.za.

Information We Collect

We collect information in the following ways:

• Name and contact information (email address, phone number) submitted via our contact or consultation form
• Project details and briefs shared when requesting a quote or consultation
• Communication content when you email, call, or message us directly
• Billing and invoice information for active client engagements

• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• IP address and general geographic location (country/city level)
• Interaction data such as clicks and scroll depth, used to improve site performance

We may receive information about you from third-party platforms such as LinkedIn or referral partners when you choose to engage with us through those channels.

How We Use It

We use the information we collect to:

• Respond to your enquiries and manage project consultations
• Deliver the services you engage us for, including design, development, and digital strategy
• Send project updates, proposals, and invoices to active and prospective clients
• Improve our website experience, understand how visitors engage with our content, and refine our services
• Comply with legal obligations and resolve any disputes that may arise
• Send occasional updates about Oak & Pixel, where you have given consent to receive such communications

Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted tools and platforms that help us operate our business — such as our email platform, project management software, and cloud storage. These providers are bound by confidentiality obligations and may only use your data to perform services on our behalf.
• Legal requirements: If we are required by law, court order, or governmental authority to disclose information, we will do so and, where permitted, notify you.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change in advance.
• With your consent: In any other circumstance, only with your explicit permission.

Cookies

Our website uses cookies — small text files stored on your device — to improve your experience and help us understand how the site is being used.

• Essential cookies: Required for the site to function correctly. These cannot be disabled.
• Analytics cookies: Help us understand visitor behaviour so we can improve the site. We use privacy-friendly analytics tools that do not track individuals across sites.
• Preference cookies: Remember your settings to personalise your experience.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our site.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

• Enquiry and contact form data is retained for up to 12 months following initial contact, unless an active client relationship is established.
• Active client project records are retained for up to 5 years following project completion for legal and accounting purposes.
• Marketing communication preferences are retained until you unsubscribe or request deletion.
• Analytics data is typically retained in anonymised or aggregated form indefinitely.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete information.
• Right to erasure: Request deletion of your personal data, subject to legal obligations.
• Right to restriction: Request that we limit how we process your data.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, please contact us at hello@oakandpixel.studio. We will respond within 30 days.

Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

These measures include encrypted data transmission (HTTPS), access controls, regular security reviews, and secure cloud storage with reputable providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites, platforms, or services — such as LinkedIn, Instagram, or client work we reference. These sites operate under their own privacy policies, and we have no control over or responsibility for their content or practices.

We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website following any updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out:

We are committed to resolving any privacy concerns promptly and transparently. All enquiries are handled with full confidentiality.